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11/4/12 |
2 |
2 |
1 |
1 |
My dog got attacked today, but luckily is was only a little wound behind her ear. I went to them for advice if it even needs stitches or if it could wait until tomorrow. Long story short - nobody advised me that I will be charged $ 100 just to look at the dog and all over the bill would have been $ 400 for one or two stitches! So much to passion and customer service. I was really upset and hope other people are smarter and ask how much they rip out of you!
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10/23/12 |
5 |
5 |
5 |
5 |
After spending a disasterous 3 hours at "Powers Pet Emergency Clinic" ten miles away, I left in search of a decent facility to treat my dog's eye infection. I found it here. The staff was superb: courteous, responsive, highly proficient, and caring. The veterinarian, Dr. Kara McArdle, was very knowledgable and capably diagnosed the problem after careful testing and analysis. We were able to identify the issue, agree on a treatment plan and leave after 90 minutes. My dog quickly recovered within the next week. Overall, an outstanding clinic. If, God forbid, my pets are in need of medical care in the future, I won't hesitate to bring them here.
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3/20/12 |
3 |
3 |
3 |
1 |
The only thing this clinic cares anything about is payment. They have no real compassion for animal owners needing er tx that can't fork over $700-1200 cash the day of service. It's is all business all the time. The owner's of this "establishment" have absolutely NO concept of the average rate of pay in the area they provide services. The underemployed / unemployed are just S O L for vet care in an emergent situation.
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7/25/11 |
1 |
1 |
1 |
1 |
Dr. Heather Becker treated my 16-day old puppy by doing NOTHING. I asked for warmed fluids, Baytril, dextrose, and blood sugar/temp checks every hour. She refused. The puppy had pneumonia and should have received antibiotics immediately. They didn't give them until 2 hours after we arrived. Her blood sugar dropped and her temperature fell. She arrested and died 5.5 hours after I took her there. Becker on the phone stated "I didn't think she was that bad." Well what are you doing being a vet! Stay away from AECC if you value your dog's life.
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3/17/11 |
1 |
3 |
1 |
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Don't go here! My pup was hit by a car last night and I took his to AECC. It was $500 up front. A tech gave a somewhat evasive diagnosis of his injuries and what treatment he needed. They needed an aditional $1800 to treat him and possibaly $1000 to $2000 aditional. I had been told initially that he was not in serious danger until I tried to take my pet. I just didn't have that kind of money. Their tune changed to agression and threats. I was told that the dog "would probobaly die over night and I would be charged with crulty to an animal and arrested. It took over an hour for these people to release my pet and I had to pay an additional $492. All They did for my injured pet was x-rays, pain meds and a saline IV. I cleaned and bandaged his wounds myself at home and took him to my regular vet first thing AM for treatment at a small fraction(236)of what I was charged at AECC. My vet said he may have died if they had used anestegia on him. This was a scam. reported them to BBB.
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3/17/11 |
2 |
4 |
2 |
1 |
These People are only in it for the MONEY! We spent almost a thousand dollars for an examination, 5 xrays, some IV fluids and a bottle of pain medication. We were first told our beloved dog would be just fine, and with thier help and 2300.00 later would have his dislocated hip set, and they could see no problems after that. When we told them that we just couldn't afford thier price for treatment as we already had handed them 500.00 just to get into the door, then the prognosis changed to serverly GRAVE and we would be putting our pet into danger of death if we took him home, and followed up with our own vet the next morning. They informed us on how crual we were and would contact the Humans Society to make sure we had taken our animal to a vet! And the worse part is that our vet told us that if our dog had underwent the proceedure,they prescribed, it would have been ineffective and would probally have killed him as well.They didn't even stitch his head wound. They are all about MONEY!
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8/24/10 |
3 |
3 |
1 |
1 |
We were the only ones there when we brought in our 1 year old Beagle on Saturday night. They ran tests that sounded "good". Including X-rays. Our dog was coughing and vomiting. They pointed out a swollen esphagous. They sent him home with"ant acid" and said he would be fine. (We later found out their X-rays show pneumonia as well, they never mentioned it.) On Monday, with no improvement, we took him to our normal vet. She did an X-ray and said he had advanced pneumonia, as well as a "mega esphagous". The esphagous will never shrink, we were informed he was a very sick puppy. The vet recommended "humane euthinasia". Our poor puppy was put down last night. These folks charged us almost $400.00 for thier diagnosis and took almost 4 hours. (The pnuemonia shows on their X-rays.) Our vet cost almost as much but at least gave us proper information. Even though it was sad.
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7/21/10 |
2 |
5 |
3 |
1 |
Get ready to be gouged by these people. While they saved my pet's life, they were cagey and evasive about a diagnosis, sucking me into pricey diagnostic proceeedures that padded their coffers. They also suggested THE most expensive options AND actually missed an infection that slowed my pet's recovery. Yes, they are complete, gentle, caring it's all a near-scam: all the waiting and nuggets of info shared by the tech seemed liked a conspiracy to exploit us out of more money. And 10-days later--after being charged over $1200--they send a bill indicating that they forgot to charge for something and I owed ANOTHER $74. I will likely pay, but not without making sure their business practices are known on this site as well as with the BBB! I have advised my regular vet to stop sending people there (he refers to them for afterhours/weekend care).
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11/9/09 |
3 |
5 |
1 |
1 |
Waited 3 hours in the waiting room and when taken to exam room we thought we would be treated quickly. We did not leave for another 4 hours and only had an xray, blood work, and subcutaneous fluids. It seems that there is very poor time management or not enough staff to handle the load. For the price (3 times what our vet charges) the service should be better. They do serve Starbucks coffee in the waiting room but that cup of coffee cost $500 and 7 agonizing hours of waiting. I will think twice about going again - which is sad because it only puts our pets at risk.
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7/25/09 |
3 |
5 |
4 |
1 |
They are nice, should be for what they charge. Punctual because that is their job. We were kept in the exam room while they huddled to figure the CHARGES. It does seem VERY expensive. They are connected at the "hip" with the specialty hospital next door and they are also VERY Expensive. In today's economy I can't see how they get away with charging such fees (to pay for a multi-million dollar place) and I think it will cause more "economic euthanasias" than are really needed. Sure nice fancy place, but be ready for a nice fancy BILL. In an emergency they have you "over a barrel" and the fees are just too much. We recommend finding another place.
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7/23/09 |
5 |
5 |
3 |
3 |
Kind, considerate, competant. Were quickly on first name basis with myself and relatives who brought my cat in. Spent a lot of time talking to us about care and condition of cat. Facility was very clean and looked new. I was quickly taken back to the ICU when I asked to see my cat. He was in very roomy cage tucked in blankets. Highly recommend Dr. Doust; wish she could be our full time vet. We were welcomed to stay in the waiting room for hours while tests were done. Punctuality is rated medium because we did have to wait a while; however, this was due to emergency cases coming in after my cat was stable. Monetary Value rated medium because I have no other emergency visits to compare it to.
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11/21/08 |
1 |
1 |
1 |
1 |
At the most crucial time of your pets health - an emergency - these people stand ready to****you. $3,000-$5,000 a case?? Lots of stuff forced on you that is not really necessary to take care of the problem. Just like the specialty center next door - THEY ARE ALL ABOUT THE MONEY. Beware, question everything, refuse things that don't seem right. And don't let them send your pet next door the next morning - as you will start another set of outrageous charges all over again. It is too bad vets have lost site of their mission in life in order to make crazy amounts of money. The bad economy will probably teach them a valuable lesson.
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