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7/17/18 |
3 |
2 |
1 |
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We have been clients of this clinic prior and post new ownership (approx 7 yrs). The current owners do not seem to have any respect for client appointment times, we have never been seen on time. We have had several appointments with the new ownership. Routine check ups and vaccinations seem to be straight forward and problem free. Appointments that are more involved like surgery consults have been less than stellar. The vets seem unattached and my impression is that it is more money driven. We actually had to fight a surgery bill for a tooth extraction that was more than 50% over quoted price from the previous day, the reason given that it was a "large tooth and it took 5 mins longer to extract". The quotation had been done upon exam the previous day so it should not have been a surprise. We questioned the difference in cost and after some passionate discussion we were billed to original quote. We have returned several times but we are currently looking for a more caring team.
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4/7/17 |
5 |
4 |
5 |
5 |
Dr. Padma and Dallas and Tara are really good .Strongly recommend them.Glen Smith
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11/2/15 |
1 |
2 |
1 |
1 |
Pet lovers beware!!! Very bad place to bring your pet. They are unfriendly and unprofessional. My dog was scheduled to have operation on her ear and was given an estimate. They charged us 100 dollars more than the estimate and did not tell us we need to pay 90% upon drop off of our dog. They threatened to not continue with the surgery if we didn't pay, of course we will pay for our dog!! It would just be nice to let us know exactly how much and when we need to pay!! They were rude and lack empathy. They are money hungry. I have seen better service at a much cheaper price!!
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6/12/15 |
5 |
5 |
5 |
5 |
I've been bringing my dog (with ongoing health issues) to this vet for about 3+ yrs now. We booked an appointment one night & the lengthy file was transferred from another vet. Dr. Z walked in the next appointment (on time, as always) & had our dog's file memorized. We didn't have to explain it all again. He didn't suggest tests dog didn't need but. Comparatively the rate is very reasonable. He was kind, concise, & very clear on next steps. Great experience. He would take the time to speak to us over the phone regarding any follow up questions. Always patient. The staff is amazing. Very friendly, they know my dog by name even when they haven't seen him in 6 months & we randomly drop in to have him weighed and buy food. I have been to half a dozen other vets and there are many reasons why this one I recommend.
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2/20/14 |
4 |
1 |
2 |
1 |
The vet clearly doesn't know what he's talking about, and he doesn't do research when needed. A friend of mine's cat died there because they left it overnight unattended. He was very sick and needed 24 hour watch, which this hospital promised they would do. They didn't receive a call until they opened, and it wasn't even from the vet. It was from the receptionist. How pathetic. I took my aunts dog there for a routine appt, and the doctor didn't even do his physical exam properly. He has a heart murmur, noted by the previous owners, and the doctor mentioned nothing about it. It's like his stethoscope is just for show. Remember people, you get what you pay for. :/
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11/12/13 |
2 |
1 |
3 |
1 |
Staff is ok, but the facilities are not the best. Please, please, please, do your research on Vets before picking one. Sometimes we are left with no choice due to severe illnesses with our pets, but I feel they take advantage of that fact and their prices are far too high for the service you receive. Whatever you do, do not argue with Dr. Z or confront him with an issue, he raises his voice and tries to justify his prices and you never get anywhere with him anyways! Just take my advice and shop around as there are great Vets and animal hospitals in the area that offer a far better and superb services and rates!
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2/20/13 |
4 |
4 |
5 |
4 |
I have been bringing my cat to this Vet for about 3 years now. I find the prices reasonable and the service to be good. They always follow-up your visit with a phone call to make sure everything is okay. Yes, they will always try and recommend more treatments/products than necessary, but they are not pushy if you say no. Receptionists are friendly.
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12/6/12 |
5 |
5 |
5 |
5 |
My name is Melanie and I have worked at River Grove Animal Hospital for over three years. I wanted to respond to the previous review. Never has Dr Zaytoun been late or missed a paycheck in the time that I've worked there. All the staff are paid for their hours worked on time.
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6/21/12 |
1 |
1 |
1 |
1 |
Horrible experience! The vet felt threatened when I asked questions about his recommendation and he raised his voice with me. He was incredibly rude and condescending. I felt that he was just trying to scam money from me. He wanted to give my puppy more drugs and tests than I was comfortable with (even though he said my puppy wasn't sick) and when I asked him about other possible treatment options, he insisted that there's no other way and accused me of wasting his time. He didn't make me feel comfortable with the type of treatment and he doesn't even seem to like dogs. He only ever touched my puppy during the exam, and seemed uncomfortable touching him.
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4/26/12 |
3 |
3 |
4 |
1 |
I only brought my pet there once. The service and cost were okay. What rubs me the wrong way is that they are like pitbulls constantly contacting me. On the same day, I received an email, snail mail and voice message that my dog was due for her annual rabies shot. At one point, they were calling me every day for a week. I decided I'd had enough and found a new vet. I asked them to transfer my dog's files to the new vet and they charged me $45 to send the fax. My old vet, Aylmer Vet Clinic, never charged me to send files. I used Aylmer Vet for over 15 years and wish I hadn't moved so far away that I can't use them anymore. On the bright side, $45 was well worth the price of not having to be harassed by River Grove anymore.
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1/5/12 |
5 |
1 |
4 |
1 |
The vet does not know how to control his emotion and my puppy was very upset when he interrupted me and raised his voice. The staff is friendly.
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7/26/11 |
5 |
5 |
5 |
5 |
vet ratingz, Why you delete my review. We dealt with many vets before in searching for the best vet for our Bichon. In River Grove, they will go above and beyond and do a very thorough exam and tests to find out what the dog is suffering from unlike many vets who always give pain killer and antibiotics. They did all needed tests and figured out the problem for a very reasonable price. They gave me many choices and gave me time to think ad consult my family to choose the best option for our dog. They treated my dog like he is theirs. The vet assistants were very friendly and kind. The vet was knowledgeable and explained everything in details. I enjoy seeing him to learn more about how to take care of my puppy better. I have been with them since they opened in Mississauga few years ago. I am grateful to this clinic and I would recommend it for any pet owners who care about their pets. The search is over, the best vet is here!
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10/7/10 |
3 |
3 |
5 |
4 |
I called this clinic because I read good reviews on this site and was unhappy with our current vet. They were willing to make a house call despite the fact that we were first time clients (other clinics were not willing to do this). We made the appointment unfortunately to put our dog to sleep as she was old and very sick. This clinic was about $200 cheaper than another one that we had called. I felt that the receptionist was not very friendly or congenial. The vet that came was ok - I guess I expected more warmth and compassion due to what we were about to do.
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