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12/7/17 |
1 |
5 |
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I took my dog in for x-rays because she had pain in one of her hind legs. The vet showed me her x-rays, and although she stressed that she was not a radiologist and we wouldn't know for sure until they was reviewed by one, she was almost certain it was cancer. She showed me exactly why she had come to that conclusion. Even though she still kept saying that she was not a radiologist, she proceeded to tell me that when her own pet had x-rays like this, they had to put her down. Luckily for us, after a stressful night, we found out that it was not cancer.
To add insult to injury, the vet offered me a few days worth of painkillers. I accepted, thinking she was giving me samples. When I got home, the vet called to tell me that I owed them $90 for the handful of painkillers I had left without paying for. I told them I would not have walked out with them had it been explained to me that they cost so much, but they did not care.
This vet treats you like a wallet, not a person.
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1/12/15 |
1 |
3 |
3 |
1 |
I went here for the first time in January 2014 because my cat had a skin condition. I agree with what others have already said. The people at the front desk and the nurse are very nice. However the doctor didn't even look at my cat and launched into a routinary explanation of why my cat would need more tests in order to determine anything. $80.00 down the drain. He did not even look at the cat. They did not inspire any trust in me, I definitely did not get my money's worth, they did absolutely nothing except kindly offer to take more money from me in order to do tests. I wouldn't go back here and I wouldn't recommend it. Being nice is not enough and it's definitely not worth my time or my money.
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9/3/13 |
5 |
5 |
4 |
5 |
Excellent! If you want to receive the same level of care and concern you feel your pets deserve, go to Queen West or Dundas West Animal Hospital (sister practice). The clinic is run very efficiently and ALL staff members I've dealt with are fully competent, well-trained people people who sincerely care about the welfare of you and your pet. Any time I’ve called with a concern, the front line staff are polite, patient and compassionate - if they can’t address the concern, they'll get back to you. If your forever friend isn't feeling well, the clinic will follow up whether or not you had to makan appointment. I’m also impressed by the amount of autonomy given to the vet techs; they take a very active role in recording information and performing preliminary procedures. My only concern is that it reduces the amount of time spent with the doctor and sometimes, I forget to ask all the questions I had. That said, I recommend this clinic to anyone I'm chatting wtih. 10 out of 10!
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8/26/11 |
5 |
5 |
5 |
5 |
Just wanted to say that Dr. Paula Fisher is absolutely wonderful. We decided to put our cat to sleep & she & her staff were very accommodating & compassionate. Queen West sent us a very nice card & also donated to the Ontario Vet Association in our cat's name. Their knowledge & friendly customer service is by far the best in the city.
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6/14/11 |
2 |
3 |
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The reception staff is pleasant so are the vets. The issue is they seem to have a lack of communicating with each other specifically between the vet and the receptionist. I was also very disappointed with one of the vets who misdiagnosed my Pomeranian. My pom has a serious skin disease diagnosed by another vet at another clinic. The vet at Queen St said it was my dog chewing his fur- ah no! This clinic is also very expensive and they always seem to want to take another test to test the last test. Costly to say the least- and nothing gets resolved or diagnosed. It was so bad at one point that I had gone in every week for 4 weeks and nothing got solved with my dog's cough. 4 visits? the last visit i refused to pay- it was 125.00 each visit not including the medication. Nice staff but lack of knowledge and experience. I do not feel confident with them.
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5/5/11 |
5 |
5 |
5 |
5 |
Queen West Animal Hospital is amazing. The people who complain about them being overbooked and rescheduling don't understand that they are THIS BUSY for a reason! Their vets are compassionate, knowledgeable and extremely helpful. Both Dr. Bainbridge and Dr. Chong have dealt with my aggressive Shar Pei, and both have done an EXCELLENT job with her. I have had 3 vets tell me they wont work with my dog because she is so fearfully aggressive when it comes to medical clinics. Dr Bainbridge and his staff have always found a creative way to work with her, and helped her when she has been sick. I really don't know what we would do without them. As for price, Compared to 2 other vets in Toronto and 1 in London On, Queen West has been the cheapest. I really appreciate all they have done for Charlie (my shar pei) and will be a faithful client as long as I live in Toronto.
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4/18/11 |
5 |
5 |
5 |
5 |
I love this vet! I've tried many clinics in the city and this is the best. They give me all the info and answer all my questions, never trying to upsell or gouge me. I highly recommend them.
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1/18/11 |
2 |
5 |
4 |
3 |
Not the best, certainly not the worst. I have been going to this vet for 10 years with number of different pets. I don't want to totally a sign blame, to them for death of two cats. Certainly they did not cause their illnesses. But I do feel that they did somewhat drop the ball by not being more aggressive with early treatment and diagnosis. The first time I could see as just being human error, but a second time... I start to wonder if there is a pattern emerging. In any event I found them to be of no help in a more recent veterinary crisis and as a result I have found much better Veterinary practice. I now know to expect better then what they offer and my pets will no longer be going to Queen West.
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1/11/11 |
1 |
3 |
1 |
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My biggest complaint about this vet clinic is their lack of customer service. Let me correct that - they give great service to their celebrity clients but for the rest of us John and Jane Does forget it. For us Does, we get pushed aside, rescheduled, delayed and made to feel unimportant. I guess that bit of TV time has gone straight to their heads. Perhaps they feel they don't need the business from us "little" people anymore.
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5/31/10 |
1 |
2 |
1 |
1 |
Very rude! I was thinking of switching vets - as my vet is a bit out of the way. i walked in on a Saturday, they were rude, unfriendly. My current vet clinic - Burloak Animal - is incredible!!! So much care - definitely worth the drive and definitely not switching.
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11/17/09 |
1 |
4 |
1 |
1 |
We just adopted a 2 yr old dog with an eye condition and were looking for a vet in the area. This clinic was the closest. What a mistake it was! First our scheduled appointment (for which I took a day off work) was postponed to a later hour, then when we showed up on time the vet couldn't see us due to an emergency. A few minutes later the 'emergency' walked in, in the form of a TV 'personality'. When we did see the vet, she told us that our dog's eye problem (overgrown eyelides on both top and bottom) was easy to fix, but no guarantees can be made what it would look like later. We were also quite uncomfortable once the vet reluctantly told us that she has probably done a handful of these in her lifetime.Thankfully, we went to get a second opinion from a specialist. Needless to say he has never seen an eye, such as our dogs in his 40 years of practice. He was so upset with the Queen West vet assessment,that he had called them to question their judgement.
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