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11/20/15 |
5 |
4 |
5 |
5 |
I am very grateful to have Metrotown Animal Hospital because my first vet experience was horrible and staff and doctors here saved my puppy twice from being overcharged. Great front desk staff- helpful and efficient. Excellent experience with the doctor who graciously worked around my budget. I gladly rescheduled for vaccinations at a later date as the condition of my dog was not good. Thankfully, my dog is much better a day later and I honestly LOVE these guys!!
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7/26/14 |
1 |
2 |
3 |
1 |
I feel very sad writing this review, please please please DO NOT bring your baby to this clinic!! My dog recently had knee surgery here, I picked her up the next day and was told to come back in a week to remove stitches ect, not once did anyone call to ask how she was doing in that 1 week period and then when I came in a week later the front desk person took forever to find my file?? finally a lady vet assistant came and got my dog and took her to the back and for aprox. 8 min all you could hear was my dog yelping as loud as can be, everyone in the waiting room had their hands on their face in disbelief so you could imagine me, when they brought my dog out you could clearly see she was in so much pain and scared and when I questioned what happened the obnoxious vet assist was extremely rude & instead of calming me down she actually laughed in my face a few times. Ended up havng to take my dog to emerg that same night(pretty sad), they gave her pain meds which the clinic didn't even do
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4/29/14 |
2 |
3 |
2 |
5 |
I have been using this particular clinic for around 4 years and have good and bad experiences with them, there are a couple of vets and out of all of them I find that Dr. Gant (might be misspelling) is the best for me, he takes the time to look my kids completely over and explains any questions I have, they are reasonably priced, but I do think think they need to be called on not keeping up with modern procedures. The staff are a little absent minded here and there, some can be quiet abrubt, some are nice, it all depends on who you get. I do believe that some of the vets are in it for the money as they push vaccines (not all of them) when not needed, but until something drastic happens I will continue to go there. Good service, Vet is wonderful (one of them) and reasonable prices, staff need to work on customer service.
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4/17/13 |
2 |
3 |
3 |
5 |
The Doctor was very good, listened attentively and gave me sound advice. Their prices are super reasonable too. The only gripe I have is the girl at the front desk has a serious attitude problem and was having a very loud, very angry personal conversation on the phone when I walked in. Other than that, I'd recommend them :)
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3/11/13 |
1 |
1 |
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I brought my cat here for day care after he was diagnosed with a bladder disease and catheterized for a fully blocked bladder as the ER clinic that catheterized him during the night before is closed during the day. I had brought my cat to Metrotown Animal Hospital a few times before in the recent months with concerns that my cat was straining to pee and basically demonstrating all of the symptoms for this disease and was told by the doctor that he didn't know what was going on and that it was probably nothing and sent us off after taking my money of course. I blame Metrotown clinic for my cat nearly dying from his condition becoming so severe from not having been treated earlier, I mean this doctor never even gathered a urine sample! The staff are TERRIBLE, all of them. They never acknowledge the animals by talking, petting or reassuring them, they show no empathy for the animals. I almost lost my cat because of this clinic with it's bad staff and poorly organized practice! Stay away!
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2/9/12 |
1 |
2 |
4 |
1 |
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1/23/12 |
1 |
3 |
3 |
3 |
I called at 8PM just when they were closing to ask if they know of another clinic that is open. Her answers to "check google"...thanks for nothing. I only imagine what the actual service is like.
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7/25/11 |
4 |
5 |
5 |
5 |
I have been going here for eight years and have had nothing but great service. The front desk staff are kind and Dr. Hans is very compassionate. He has taken care of both my cats since they were kittens and was so kind when I had to bring my son's hamster in to be put down, because she was so sick. He is a good man...a lot of my friends take their pets to Metrotown because of the great service. Also, they do not ding you in the pocket book...another plus in my eyes.
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11/25/10 |
4 |
3 |
4 |
4 |
Took my 20 year old cat for surgery there. I was very nervous about it, but Dr Hans made me feel comfortable. The surgery was a success and I would recommend this vet for good value & great care. Young guy at the front is a but unfriendly, but that would be my only complaint.
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10/8/10 |
1 |
3 |
3 |
4 |
This vet had great prices, however the staff is very unfriendly. One gentlemen at the counter wont even stand up to talk to you, just calls out questions into the crowd and expects you to know he is talking to you. Went it with a young stray kitten who needed to be tested for feline aids. The vet came in, grabbed the kitten, did the test, and had us leave. Not a very good bedside manner. Will not be returning, as it seems they do not really care, and were really rough with him. Sometimes you really do get what you pay for.
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3/7/09 |
5 |
5 |
5 |
5 |
I showed up at Metrotown with my cat in a box and no money - (he had just been hit by a car) - they did whatever they could to help me. Although my cat had to be put down - they were very nice, sensitive and just wonderful people. They will be my vet forever.
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1/15/09 |
2 |
3 |
2 |
3 |
Even though their prices are quite reasonable, I'm not sure I would use them again. The receptionists are never really friendly - one of them has an attitude and never smiles. The vet are very traditional and upon speaking to them about current research being done on specific health issues, I discovered that they are not quite always up to date on their stuff. Being up to date is important as the medical field is always changing and what was considered safe for our pets back then is not always safe now. So, in conclusion, reasonably priced, lacking in the customer service department sometimes, and the vets really need to stay updated on current issues.
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