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10/13/17 |
5 |
5 |
5 |
5 |
My dog has a tear in the ACL ligament in his knee. He has been having therapy with Mel. Mel has been doing laser and thr onder water treadmill with him. He has improved a great deal and I am so happy that we have this treatment for out pets in Medicine Hat at the Cypress view Vet Clinic.I wish to thank Mel and also Dr. Storch for the wonderful care and treatment my dog has received. Thanks to Debbie who always makes sure my forms are sent to the insurance co for me. And Thanks to all the staff.
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3/22/17 |
5 |
5 |
5 |
5 |
I wouldn't take my pet anywhere else! They are such a caring team.
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10/3/15 |
5 |
5 |
5 |
5 |
Cypress View staff and doctors have all been wonderful in taking care of my small dog. They've treated her immediately when necessary and been very kind in dealing with us. Highly recommend!
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7/7/15 |
5 |
5 |
5 |
5 |
Sometimes going to the vet means going home without your precious fur baby. All of the staff show such care and understanding. It does not matter whether it is just a regular check up or an emergency call in, the staff here go above and beyond to ensure the comfort of your animal and you as well!
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11/4/14 |
5 |
5 |
5 |
5 |
Very friendly front staff, vets are so caring and knowledgable! Have been taking my pooch for 10 years and will continue!! 5 star service
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*
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11/3/14 |
5 |
5 |
5 |
4 |
We have been so impressed with the level of care and attention to our two dogs, Milo and Nahla over the last several years. Regardless of which vet we are seeing, whether it be regular check ups or a few emergency calls we've had to make, we have always been wholly satisfied with the care, love and devotion to our dogs. Not only has the experience with the vets themselves been wonderful, so has the service provided by the front end staff and vet techs alike. We will continue to support this amazing team!
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11/3/14 |
5 |
5 |
5 |
5 |
All the staff at cypress are amazing wonderful caring kind Understanding patient friendly realistic the list goes on. I recently took my 2 cats in to see Dr.Ellis my big boy milo was a bad boy to say the least & she was so kind & understanding & she didnt let the claws needle stick hissing & biting bother her instead she gave him love and sympathized with him. My little kitten got sick shortly after his visit & the front desk was able to get him in right away to see Dr.E. That day he ended up staying overnight he was on iv had blood work & xray. Dr.E called and updated me on how he was doing 3X in less than 24hrs. Not to mention the updates and pictures I received via text from Miss.Brown of my baby. That stay & the procedures he had done was under $275. Their prices are incredible. I have so many stories I can share and they are all great! You get better service and treatment there than you do at our own hospital! Keep up the great work!
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11/3/14 |
5 |
5 |
5 |
5 |
Was VERY surprised,impressed and pleased to get a follow up phone call to see how my dog was doing with his ear drops. Nice to know they really do care and think about their patients. :)
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*
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1/27/14 |
5 |
5 |
4 |
4 |
I left a former vet facility that changed hands and seemed to go downhill to come to Cypress and I couldn't be happier. The staff is very helpful and friendly. The vets are wonderful. My vet took the time to explain what the issue was with my dog and called me the next day to see how she was doing on her new medication. I've called a few times with questions and always there is someone who can answer. Someone who doesn't treat me as an annoyance. I trust these people and i am very glad I switched clinics.
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12/28/12 |
5 |
5 |
5 |
4 |
Dr Ellis was compassionate with my sick golden. She was very easy to talk to and did everything she could for my dog. I was appreciative of the reception staff and wonderful vet. Everyone was very pleasant and helpful. Thank you for you great work.
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9/19/12 |
5 |
5 |
5 |
5 |
I do not have a pet, however, I found an injured cat lying at the side of the road. After phoning 2 other vet clinics (one - no answer; two - told me I'd have to pay a few to bring the cat there), I talked to someone over the after hours messaging service. She was very nice and connected me immediately to one of their vets. He met me at the clinic and took in the cat. He was very caring, not only to the cat, but to my daughter and myself also. He promised to try to find the owners & to stabilize the cat and have him monitored overnight. He also offered to let me know what happens. The facility was clean, bright, "friendly" atmosphere. If I ever get a pet, I will definitely bring my pet here.
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9/16/12 |
5 |
5 |
5 |
5 |
All of Cypress View staff members are very kind and considerate. They understand that our pet is our family and treat us as such. I must admit we did go somewhere else once, and went right back to Cypress View; lesson learned. I would recommend them to anyone.
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8/14/12 |
1 |
3 |
3 |
3 |
Our dog recently passed away suddenly so we called this vet clinic about having a post mortem done and they were able to accommodate us quickly, however upon arriving to drop off our dog we were first and foremost ignored by a rude and very uncompassionate office manager and male receptionist. It wasn't until the lady who was just finishing up with a client greeted us that we finally got somewhere after she interrupted their conversation and passed us to her. She took our information and information about our dog and would shrug and say not that they need to know this anymore about certain questions she asked. When we brought the dog into the clinic the male receptionist "assisted" us and clearly could not understand why we were upset, judging by the offensive look towards us. On a positive note DR. Tim is one of the BEST vets we have ever dealt with and if he ever left this clinic we would follow him no questions asked!!
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8/2/12 |
1 |
1 |
1 |
1 |
They refused service because I am on social assistance and could not pay the fee upfront for my natural like service dog. Now I got to drive 2 hours. Took me into office and humilated me in front of other clients showed me the door and said never come back and rudely closed door. I did use this place in winter months now will have to drive to Drumheller where first vet when I moved to AB practices, and understanding. Cypress View just want to line their pockets and rip off clients. I was in tears when I got home.
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6/5/12 |
5 |
5 |
5 |
5 |
I love this vet clinic! My dog loves coming here... seriously! The clinic is clean and welcoming. The staff are super. I wouldnt change for the world.
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5/16/12 |
1 |
1 |
1 |
1 |
I brought my dog in because she had a broken leg, they told me they were going to give her surgery the next morning and that they would wave the overnight fees. So i came back the next day to get her and they did not perform the surgery and refused service and made us pay for the xrays that were supposed to be covered by the SPCA. They treated me bad and also bad mouthed me to another vet in the city, they told the SPCA i had confrontation with one of the doctors and so the SPCA called me and yelled at me and called me names, I was not impressed at all with how the situation was handled and will never be returning to Cypress View. Now my dog is operated on broken leg, done by Valley Pet Hospital.
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4/22/12 |
5 |
5 |
5 |
5 |
Have had Five encounters in the past three weeks for my dog which Finally ended in surgery having to be done. On each visit, I found the Drs to not only care for my pet but also for me. Explanations were thorough with sound reasoning for what was to be done. Even when it became quite evident that surgery was required, further tests were done to ensure that the right treatment option was being under taken. Followupcarewasexcellent. Hats off to all the staff!!
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2/12/12 |
5 |
5 |
5 |
5 |
The girls at the front desk is very nice,I haven't met any of the Doctors there really but when i took my cat in to see what was wrong with her they were very good with me. And they gave me advice on what kind of food the cat should be on.I am glad some one told me to take my cat there. Keep up the good work.
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12/9/11 |
5 |
5 |
5 |
5 |
I have taken my pets to Cypress View for many years. I find the staff caring and they really care about you and your best friends. My emergency experiences have been heartbreaking but the Dr.s and staff have been wonderful. Cypress View in my opinion is the best in the city
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8/7/11 |
5 |
5 |
5 |
5 |
Extremely great visits here. After having huge issues with Valley Pet, I posted an ad to get a vet recommendation. I ended up at Crossroads and still was not satisfied. I changed once again and was absolutely thrilled with Cypress. All the Dr.'s are so nice and helpful and friendly. They made me feel like I was family and my pets were well received and are no longer scared to go to the vet. Intact, they get excited when we pull up! Thank you Cypess Vet!!!
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8/11/10 |
5 |
4 |
5 |
5 |
I find the staff to be very helpful & the vets kind & knowledgeable. We have been with them for 29 years & we have seen them grow & expand. The two things that haven't changed through the years is the compassionate great care & reasonable prices.
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