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11/18/17 |
4 |
4 |
3 |
1 |
My chocolate lab who that time was only 10 months was diagnosed with hip dysplasia. The vet was very passionate and recommended THR surgery. After some research and seeing Dr.Sharon in Rockwood she basically turned my baby into a new dog. She changed his diet added vitamins to help him and I also saw a chiropractor in Etobicoke highly recommended(Pets in motion) and he also aligned my baby and is running jumping like a normal dog. Both were surprised that the OVC would want to do a THR. They are a business and don't think about the long term physio involved. However has to do THR please stop and go see Dr.Sharon Holistic vet before spending $$$$$.
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4/24/17 |
2 |
2 |
3 |
1 |
I took my cat to OVC. After three days of several tests, they did not have a diagnosis. The tests could have been done in a day but they prolonged it... and my cat developed fluid in lungs. He was so scared there. They make sure the bills add up and the stay is long. They do not give you a proper answer. You get to talk to residents or intern, not the senior doctors. This is like a test centre for them to experiment on your pets. Do not take your pet there if you care about your pet.
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1/16/15 |
1 |
1 |
1 |
1 |
Terrible experience with this clinic! I was given conflicting information from staff members. I was told my dog would recover after surgery on his spine. Every day the staff reassured me that he was getting better and would fully recover. After being called to pick up my dog, I returned home without him. They had forgotten to check his vitals the past few days and did not realize that he had lost feeling in his feet! A MRI the next day confirmed that the dog’s spine had got worse. After speaking to the surgeon it became clear that the initial surgery was not a success and the disc was not successfully fixed the first time. They wanted to perform two more surgeries on the dog that were extremely invasive and uncommon. Unfortunately I ended up putting the dog down because he had suffered enough already and the chance of him regaining the ability to walk and urinate again was minimal. I would never recommend this clinic.
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3/23/14 |
5 |
5 |
5 |
5 |
Recently our dog Jazz developed a severe anemia and needed to be hospitalized for several days. Upon entering the clinic we were greeted by a wonderful caring tech who lovingly carried our precious dog into the back of the clinic. She was there for 4 days undergoing several necessary tests. Davis our student vet was fantastic, calling us twice a day every day and Dr. Shannon Westgarth was equally caring and informative explaining everything and also calling us with updates. No one wants their animal to have to undergo expensive, painful testing but we can't say enough about the care we received at the OVC during a very stressful time. Thank you Dr. Shannon from the bottom of our hearts for the care Jazz received right from the front desk to the students etc. We are forever grateful.
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1/25/14 |
5 |
5 |
5 |
5 |
Zeke the Amazing Portuguese Water dog has been visiting Guelph regularly for 2 1/2 years. First Dr. Lerer saved him from Blastomycosis. He was kind, carrying and compassionate. He called everyday with updates. We are forever grateful to him. In June, Zeke was diagnosed with terminal cancer. We have been seeing Dr. Melissa Parson-Doherty for the treatment. She is a star! When conventional therapy did not work she was onboard with alternatives. She returns calls and emails 24/7. Zeke has received the best care possible from the U of G and we have been pleased and impressed with the level of service and the care he has gotten from Dr. parsons and Melanie. We had one occasion when we saw Dr. Richardson and she is also great! Thank you all!
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12/4/13 |
5 |
5 |
4 |
5 |
We had our dog there for a neurological issue. She was seen as an outpatient and received wonderful care. The neurologist did a range of tests and did not charge for anything we did not want. Our dog has been on a great path for over a year & the small animal clinic was always wonderful with fitting us in. The price was much less than we expected. the only negative feedback I have is with the one admin staff at payable counter- she could have been kind to us at least but was rude and quite disrespectful a few times. everyone else was wonderful.
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7/22/13 |
1 |
5 |
5 |
1 |
Nightmare of incompetent referring vet and junior vet resulted in dog given drug to which he was allergic. Subsequent lies and cover -up. Agonising death delayed because I was not told the truth. This clinic used to be great, and may still be o.k. for straight forward surgery. AVOID FOR MEDICAL PROBLEMS.
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3/11/13 |
1 |
1 |
1 |
1 |
I brought my 4 year old cat the because I was refured there by my mornal vet, on the persumption that he had a bad liver problem. I was quoated 1500 max, he was there for 3days and 3nights I was getting calles from there air headed inturns saying he's fine and other calls from 2 diffenern vets one saying he's going to die, one saying he hav panetitc, toxoplazmoses, liver failer, lukimia, and a about 5 other magor problems , they talk in cicles and just want money before I know it I was 2500 in the whole and had no answer ! And then they said he had fluid building up in him abdomen (uppon doing resurch I found out that its coused by a whole being punchured in his stomack with was not there uppon arival) , when I was trying to send him to another vet, they held off on sending then to the other vet that can treat me cat for( thousands less!) They waited till the other vet was closed and made me pay another $800 for another night! Not happy at all they don't care and just wat money! KILLER
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12/25/12 |
4 |
4 |
5 |
5 |
My dog got hit by a car and broke his one hip and fractured his other. The local vet told us our only option other than euthanasia was Guelph. No one had much hope for him, but when we took him there they fixed him all up. The staff was nice and they called us everyday with updates. They let us come in whenever we were available and stay for as long as we wanted to visit him. Now that he is home he is as good as new. So I owe a lot to Guelph because without them I wouldn't have my puppy.
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7/30/11 |
5 |
5 |
5 |
5 |
This is a rating for the Primary Care Clinic at the OVC. They took us in under extreme circumstances and after talking to multiple clinics who treated us rudely and turned us down. Very friendly, helpful staff, and they came right to the parking lot to bring our dog inside due to an emergency. Vet interns came out every fifteen minutes to check on us and update progress. The receptionist sat with us and talked for a long time. Yes, the centre is more expensive, but you get quality service and immaculate facilities. We've made this place our regular vet. You have shown us what quality service is! Thank you!
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12/14/09 |
5 |
5 |
4 |
5 |
I had two cats with megacolon. After years of medical management for the one when that stopped working and I had no choice but surgery I came here. Dr. Brigitte Brisson operated on my cat at 14 years old and he lived to be 20. My other cat also had megacolon so I had the surgery here as well by the same surgeon. Same turnout. Fantastic. Here surgery was in 2001 and she has had no further problems. I highly recommend the small animal clinic in Guelph. They are tops in my books.
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