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10/22/18 |
5 |
5 |
5 |
4 |
My cats have been patients of Glenora Cat Clinic for several years. I appreciate this clinic because the staff are professional, knowledgeable, and compassionate; the clinic is clean and quiet; the location is convenient; and the price is reasonable. I have always had a good experience, and I truly feel like my cats and I are valued patrons. Thank you, Glenora Cat Clinic, and keep up the great work!
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5/18/16 |
4 |
3 |
4 |
1 |
I have to agree that this clinic aggressively up-sells. I'm well aware that a pet is an investment, and am more than willing to commit to that investment, but when I compare this clinic to others I feel I can get the same quality of products and services elsewhere.The staff are knowledgeable and friendly, but you pay more than you should for what they offer.
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9/23/15 |
3 |
3 |
4 |
2 |
I alway have the feeling of being "upsold" there. You're forced to come in once a year for an appointment that works out to about $250. If you don't you can't buy any of the special food. Basically they have held your cat's health for ransom. However, they are now under new management. Haven't had an appointment yet but will hopefully have a better experience.
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7/3/15 |
1 |
1 |
1 |
1 |
Don't waste your money on this clinic, terrible service. Worst I have seen in a vet clinic. will not be back
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6/29/15 |
1 |
2 |
2 |
1 |
First time going to this clinic and I was not pleased with the cold atmosphere they have. The receptionist is not very welcoming and I felt uncomfortable waiting for my appointment. When my cat was seen for the appointment, the vet did not express much interest in working with my cat - in fact, there was barely any examination done. They didn't even check her weight, which was the main concern for bringing her in. For a clinic specifically for cats, they don't seem very cat friendly. prices are a little higher than most clinics, so I expected a better experience Will not be back
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6/12/14 |
1 |
4 |
1 |
3 |
I started taking my two cats to Glenora thinking that a cat-only clinic would provide the best care. However, one of my cats recently required emergency surgery (performed at a 24-hour emerg clinic) and I'm super disappointed by the follow up from Glenora (my cat's file immediately got sent from the emerg clinic to Glenora). A few days post-surgery Glenora called to see how my cat was doing. The person who I talked to was not knowledgeable and couldn't answer any of my questions so a vet was going to call me back. One day passed. No call. A second. No call. A third. No call. Finally I called to express my disappointment and the vet I spoke with apologized but defended her staff member and said her response time was reasonable (she didn't respond so this didn't even make sense). My cat did in fact have complications from surgery that needed immediate attention and I ended up taking her to her former vet. When I really needed Glenora they were not there for me. I won't be back.
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4/17/13 |
5 |
5 |
5 |
4 |
Staff were very friendly and I appreciate the way they walked me through all charges before beginning work. All blood work was done on site which was a major plus as we didn't have to come back. The bill was a little pricey and they try to up sell with add ons at the end , however overal experience was great .
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10/24/09 |
5 |
5 |
5 |
5 |
My cats have both seen this vet since moving here almost 2 years ago. My one cat has a condition called megacolon, and has since had surgery to treat it. (Done by a specialist, not the cat clinic) We recently adopted a dog, and decided it might be more convenient to move the cats so all the animals went to the same vet. BAD IDEA. The other guy had never even heard of my cat's condition, let alone how to continually treat it. The cats are staying at the cat clinic! While they may be on the pricier side, my cat's health is worth it, especially considering their specialized knowledge of cats and their ailments. (Which other vets OBVIOUSLY don't possess)The staff are caring and I know my kitty is in good hands.(Dr. Gail MacDonald) If you are more concerned about your cat's health and well-being than you are about price (and what vet ISN'T pricey?) then I HIGHLY recommend the Glenora Cat Clinic. If cost is more important-maybe you shouldn't have a pet if you can't afford to keep it healthy.
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6/22/09 |
2 |
4 |
3 |
1 |
Cleo (my cat) has been going to this vet since she was a kitten. She was tattooed and spayed there and also given a rabies tag. When Cleo went missing, I called the vet to get her rabies tag number and tattoo number and they had lost ALL of her information. They weren't even apologetic. That seems suspcious to me, so I'll likely report it to the BB. It's also expensive and obviously not worth the money. DON'T GO THERE.
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4/23/09 |
2 |
3 |
3 |
1 |
Although the staff members express care in your cat's well-being, it felt like a giant sales pitch. Hidden costs in the bill seems to be a common practice there also. I could not help but feel taken advantage of when leaving their office. The staff differed on their views of cat health and appeared dismissive of well informed pet owner opinions. The care/treatment of my cat seemed good, but no better than other Vet clinics, but I definitely payed more than any regular-hour clinic. When challenging the fee of a booster shot that included a full priced examination, they simply charged for a re-exam instead. It seemed that they were looking for any way of charging as much as they could. I would suggest to anyone that is considering taking their cat to this clinic (or any other clinic) to ask up front what the cost will be for the visit so as not to be surprised with additional costs. I simply paid for the re-exam to never step foot in their office again, but the joke was me regardless.
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