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4/15/19 |
5 |
5 |
5 |
5 |
Friendly, helpful staff at the front. Great vets that are good to animals and explain things. Drive 30 minutes because of this and the prices. Definitely worth it.
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6/18/17 |
3 |
5 |
5 |
2 |
I used to love this clinic. Now we find there is a pressure to do things we are not comfortable with. We had a procedure done where we had signed for the cost in advance, and then were presented with a bill several hundred dollars over what was quoted. Another time I felt I was being made to feel guilty for not doing a procedure that would have been terribly hard on my elderly dog and really have told me nothing. Didn't used to be this way, but several of the great vets from here have gone to other practices. Seems to have changed so much! More about money than care . And there is no longer any after hours help, even by phone; just a phone reference to an emerg clinic 45 minutes away.
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6/19/14 |
1 |
5 |
5 |
5 |
I just called there talking with Lesley Scott who told me to speak to the receptionist to make an appointment and when she was unable to give me an appointment told me to tell my son to get a Vet in Kingston. Also, she was quite snotty about it. I have no complaints about the rest of the staff. It is sad when someone tells you to go to a different vet, especially, when Lesley Scott is family.
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11/13/12 |
5 |
5 |
5 |
5 |
They have had my business for over 5 years. I find them honest, affordable, and not test happy when it comes to your animals. I never feel pressured into expensive testing/xrays, just given realistic options. Thank you English Line! You get my vet recommendations everytime.
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9/24/12 |
5 |
5 |
5 |
5 |
Fantastic clinic. Dr Al and his staff are wonderful and have taken excellent care of all of our Labs. Even at the most difficult times when we have had to say goodbye to our family pets, Dr Al and his staff are like family to us in helping us on our journey through the event. We are very impressed with their sense of compassion and professionalism - a great team that we would highly recommend.
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7/3/12 |
3 |
5 |
3 |
3 |
I've always heard great things about this vet. Had a great 1st visit taking my pups there. 2nd visit, not so great. My pup and I got bad vibes off a veterinarian. I took a pee sample in from my pup,..and I heard him say in a snobbish way, "oh, this useless" It was 24hrs old. But I spoke to them on the phone prior to the appt. They said to get a pee sample. I didn't know it had to be so close to appt. More information would of been great! Oh,...and a Vet that tells you to put the pup in her crate as punishment when she misbehaves!..He sadly doesn't know about crate training! Wish I had Dr. Leslie this time. My dogs liked her.
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5/17/12 |
5 |
5 |
5 |
5 |
Always best gentle care of pets (& patience with freaked owners!) THXS TONS.
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4/30/12 |
5 |
5 |
5 |
5 |
Today was a rough day. We had to have our two wonderful golden retrievers put to rest. After a hard family decision and several phone calls to local vets I was made to feel like a terrible pet owner for not wanting to invest into further testing and ultimately suffering for my dogs. Even after explaining they were 12yrs and in pain. THEN I called English line. There was a caring and compassionate voice on the phone. No judgment. Just understanding. With that alone I felt much better. An appointment was made and the staff there endured a room full of crying strangers with their two wonderful goldens. The vet was compassionate and sympathetic. Explained to my teenagers the procedure and showed as much love to my beautiful goldens as we did. Thank you so much for making this terrible time for my family bearable and putting up with our tears as we hugged and held our goldens to sleep.
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4/3/12 |
5 |
5 |
5 |
5 |
All the staff are wonderful, caring and compassionate. The care is first rate. I started going there after our dog got into a porcupine on a Sunday (Father's Day) and I could not find a vet in our area open. My own vet had an on call vet an hour and half away from us. I called English Line and even though I was not a client of theirs they came in anyways. So that is when I switched. And they are reasonably priced. And I tell people if they are looking for a good vet to call them.
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12/19/11 |
5 |
5 |
5 |
5 |
I have had my cat, Stray there several times..he always gets the best care and I feel that they truly care about the animals. They are honest and make me feel like I am just as important. That goes a long way when you care about your animals..I will never go anywhere else. Thank you to all the staff and Doctors for their kindness and the tenderness they show to sick animals. I hope you all have a very Merry Christmas...Thank you from the bottom of my heart! J. Morrison
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7/8/11 |
5 |
5 |
5 |
5 |
This clinic is the best i have been to. I practice natural rearing and they give me no grief over my holistic husbandry of my animals. I am a breeder and they are open to my ideas and concerns. They also give me no grief as to my raw diet feeding.
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11/15/09 |
5 |
5 |
5 |
5 |
Absolutely the best vets ANYWHERE! The staff is terrific too! They never rush you, and no question is foolish. There is someone on call 24/7, so in an emergency you have a vet you know and trust and who knows your pet and can access their records. Their prices are very reasonable and they will do what they can to keep costs down. They have even given me a prescription to have filled at the pharmacy because it was cheaper than they could give it to me for. Both the vets and staff are kind and caring and I always leave feeling like they treated my dog as if he was theirs.
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3/20/09 |
5 |
5 |
5 |
5 |
There are 3 vets here and they are all fantastic. The staff are very helpful, friendly and caring. The prices are very good. There is always someone on call, so you don't have to go to a strange vet who knows nothing about your dog. My dog gets so excited when we pull in the lot, he loves going here.
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