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10/29/19 |
1 |
1 |
1 |
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Waited 5 hours just to be told to go somewhere else. Staff are all uncaring ,vets are rude and disrespectful and are very quick to point out they carry insurance. I did not realize VCA stood for veterinary care absent!
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7/7/19 |
1 |
1 |
1 |
1 |
Scammers... worked there till I couldn't take it anymore..main focus is maximizing profits..
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8/25/17 |
1 |
3 |
1 |
1 |
The Ottawa Veterinary Clinic is very expensive & the waiting time is absurd. I went on Aug. 21 with my dog Buster. He was very quiet and inactive. Dr. Swatman examined him and was to call me the next day. No one called. I called and another vet told me nothing was wrong. Dr. Swatman called me late on Wed. to confirm that they found nothing wrong. I told him Buster neck muscles were twitching and was in a lot of pain. The vet won’t give him pain meds unless he sees him again. Consequently, after explaining the issue to the clerk I was given an appointment for September 5! I consider this undue cruelty. I went back on Aug. 23 just after 7am. At 8:30 I asked the clerk how long before Buster was seen. She replied that it was very busy that morning. There were no other animals in the waiting room. I told her I had to go home at 8:50 to get my husband (who has stage-4 cancer) out of bed. She seemed unconcerned. I am now looking for another veterinary hospital.
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6/21/17 |
3 |
4 |
4 |
1 |
We had a bad experience with Dr. Pinon where we were asked to schedule a second physical assessment (within 6 months of the first) before she would dispense any medication. The medication in question is one that my dog has been taking daily for 4 years now and could literally die from a few missed doses. I have had a few different vets and have never been asked to come in for a second annual appointment and a prescription was always renewed over the phone. Dr. Pinon knows full well that my dog needs this medication or she can literally die if we miss a few dosages. So she refused to give us any room to breathe and instead extorted us into making a rushed appointment. Whether there was a misunderstanding about having to get another physical or not, Dr. Pinon could have prescribed a few weeks medication so we could get the matter sorted. You don't need to trap me into another appointment. I just need to understand what I am paying for and to be treated professionally
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10/2/16 |
1 |
2 |
3 |
2 |
I can't say much about the entire staff just the doc who told us not to waste the money on x-rays after a truck backed over our pup; that she is fine and not to worry. It was a tear in hear diaphragm and misplaced stomach and organs that lead to her death two months later at amother clinic. the x-rays showed it all. She died of cardiac arrest at 1.3yrs old. Other vet clinics say it is procedure to XRAY any vehicle animal accidents no matter what. Guess this guy believes more in his instinct. Not what I want from a professional. Not what I wanted for Andi.
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6/10/15 |
2 |
1 |
4 |
1 |
Vet literally just guessed at what was wrong with our dog. Two days later we went to another vet who did a thorough examination and identified the problem. The second vet also charged half of what Ottawa Veterinarian Hospital charged which also included an imjection and two different medications. Be warned before entering, the interior of Ottawa Veterinarian Hospital smells extremely bad - the pungent odor is overwhelming.
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2/3/15 |
5 |
5 |
4 |
4 |
We have brought our dog here twice in the last year for emergency treatment. The service and care were excellent both times, and we were grateful to have a place to get urgent care after hours. Unfortunately, emergencies often cost a lot, due to the various tests and the 24-hour care that is often required. However, I believe the costs for OVH are basically the same on a per-item basis as most vets in Ottawa. For example, an X-ray will cost you the same as what you probably pay at your regular vet. And the vets at OVH will explain all the costs before they proceed. So if you're at all concerned about your pet after hours, do not be afraid to go to this clinic. If your pet truly needs emergency care, you'll be glad you went, and the cost will not be much higher than if you were at your regular vet during regular hours.
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10/1/14 |
2 |
3 |
2 |
1 |
My cat had a urinary tract infection, had to try a catheter 3 times because nothing worked, cost more than 3,000$ because nothing they tried worked, they sad my final step would be to do surgery which would cost another $3,000....Thank god it didn't come to that I would have had to euthanize my baby, They are SOOOO over priced its insane. Not worth the price for the 24 hour crap service.
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5/7/14 |
5 |
4 |
5 |
4 |
All of my animals come here. The staff are fantastic and knowledgeable. The front desk staff are very friendly and caring. The wait time on the phones is minimal. The wait time in person is nearly non-existent. I have had my cat in for emergency service, that required an overnight stay. They called me every few hours with updates. Them kept me informed and gave me treatment options. He is doing very well now. My dogs go there for their routine vet care. Always friendly and caring. I would not go anywhere else with my animals. They have all services/machines available onsite. Very fast service, and they show you the results of any xrays, ultrasounds, bloodwork, etc. I moved 35 kms away, and still make the drive to go to this clinic.
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8/28/13 |
2 |
4 |
3 |
1 |
This place loves to over prescribe and misdiagnose. Also, if I'm paying $80 a visit, I want my dog assessed for ALL his issues, not just 1, forcing me to come back for another visit. It's a complete money grab which is why I'm on this site looking for a place that will give my dog the care he deserves.
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2/15/13 |
1 |
3 |
1 |
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This place is aweful and I will never take another one of my babies there. They over-charge, misdiagnose, and are overall rude. This place has changed considerably over the years and I have been going to them for 30 years. NEVER again.
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6/25/12 |
5 |
4 |
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I had to take my dog to be euthanized in the middle of the night. The Vet (Dr. Arthur) and her assistant were wonderful and caring. It was a very sad night but the service could not have been better.
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1/20/12 |
5 |
4 |
2 |
3 |
I came in on an emergency appointment with my cat after 7pm. Within a couple of hours they had a diagnosis and a treatment plan that unfortunately required surgery at a substantial cost. I don't know if this was expensive in comparison to other clinics. However their care and consideration post surgery was impressive, update calls from the vet tech early every morning, then mid morning update calls from the vet and visits were arranged with my "boy" until he could come home. The staff have always been great, however their regular appointment timing could be a bit better. The last appointment I had, I had to sit in the waiting room for almost 30 minutes with large dogs barking their fool heads off (and my cat is a bit nervous to begin with). My cat has been doing very well ever since, with an adjusted diet and regular care.
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10/12/11 |
1 |
1 |
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1 |
I took my dog to see 5 different vets at this hospital. None of them could figure out what was wrong with my little girl and she passed away. They did numerous tests which added up to a lot of money and the results were inconclusive so they wanted to do them all again. Each visit I had to wait over 20mins past my appointment time. The support staff was rude and unfriendly. I will not go to this office again.
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9/14/11 |
1 |
2 |
1 |
1 |
Although they advertise on their website that walk-ins are welcomed, they have charged us an "emergency" fee at 10:00 AM because we did not have an appointment, despite the fact that their lobby was empty. On their website there is no word about the need to have an appointment.
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